Security Center
Keep your accounts and identity more secure.
Customer security and protection is Grand.bank’s top priority. We are constantly exploring new ways to improve the security of our banking products and services. We’ve provided helpful security awareness tips below to educate you on the many ways to maintain a smart and safe banking experience.
Tools You Can Use:
Lock your Debit Card
Utilize the Card Management tool in the Grand.bank mobile app* to lock and unlock your card in the event it is lost, stolen or experiencing fraudulent activity.
Report card lost or stolen
Call (800) 554-8969 available 24/7.
Report it lost or stolen utilizing the Card Management Tool in the mobile app*.
Report Fraud
Call (800) 300-1467 during banking hours.
Or email: retailbanking@grand.bank.
Additional security tools and tips to help protect your finances and give you peace of mind.
Your Grand.bank Mastercard Debit Card comes with Identity Protection, so you are alerted when there are changes to your credit report or if your information is found in a data breach or dark web. Sign up today: https://mastercardus.idprotectiononline.com/enroll/home.
- It is recommended to use a Password Vault solution for creating and storing credentials and passwords. These can be used across mobile devices, desktops, and laptops and very helpful in keeping your information safe and secure.
- Do not use easy passwords. Choose complex passwords. An example might be to use the first letters in a phrase or favorite saying. When possible, use a unique combination of upper case, lower case, numbers and special characters.
- Change your password periodically.
- Grand Bank representatives will never ask for your login credentials or password. If you are contacted, hang up and call the Bank directly.
- Check your account daily.
- Avoid using public Wi-Fi, use your phone data instead. If you do use public Wi-Fi, never log in to anything sensitive on your device.
- Do not leave an Internet or Mobile Banking session unattended for any period of time. Always sign out or logoff.
- Contact Grand Bank immediately if you suspect fraud or a breach of your account.
- For additional online safety tips visit: 50 Internet Safety Tips for 2024 (banzai.org)
- Shred all documents containing personal information.
- Review Bank statements promptly and carefully.
- Enroll in Notifi Alerts so you know immediately what is happening in your account.
- Periodically check your credit report for any unusual changes.
- Only divulge personal information to someone you are positive of their identity and only if you initiated the contact.
- For additional tips on preventing identity theft visit: Preventing Identity Theft
If you are a victim of identity theft, immediately place fraud alerts or security freezes on your credit reports by filing a report at IdentityTheft.gov.
To learn more details and major steps you need to take visit: What do I do if I’ve been a victim of identity theft? | Consumer Financial Protection Bureau (consumerfinance.gov)
Additionally, should you encounter issues with accounts being opened at other financial institutions it would be best practice to make a report with:
ChexSystems
1-800-428-9623
Early Warning Systems
1-800-745-1560
If you feel your identity has been stolen or notice errors in your credit score, learn how to protect your credit score at: Credit reports and scores | Consumer Financial Protection Bureau (consumerfinance.gov)
In addition, you may reach out to the three major credit bureaus to place a freeze and/or fraud alerts on your accounts to help protect you from additional problems.
Equifax
1-888-298-0045 (credit freeze)
1-800-525-6285 (fraud alert)
Experian
1-888-397-3742 (credit freeze)
1-888-397-3742 (fraud alert)
TransUnion
1-800-916-8800 (credit freeze)
1-800-680-7289 (fraud alert)
- Protect ATM cards and PIN numbers.
- Report a Lost or Stolen Card
- Choose a PIN different from your address, telephone number, and date of birth.
- Observe card readers, if they appear damaged or modified, don’t use them.
*Set-up is required. Grand Bank does not charge a fee for our Mobile Banking App or any access through a mobile device; however, connectivity and usage rates from your wireless carrier may apply. Contact your wireless service provider for more details. Additional terms and conditions may apply.
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