Lost or Stolen Card
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How to Report a Lost/Stolen Card or Unauthorized Transactions
If you discover that your ATM card or VISA Debit card has been lost or stolen or become aware of unauthorized transactions, during Customer Service hours (Monday – Friday, 9 am – 4:30 pm CST), please call (800) 300-1467 to report the incident immediately.
If you learn that your ATM card or VISA Debit card has been lost or stolen, or you become aware of unauthorized transactions, and the bank is not open, please call the 24-hour number below and immediately report your lost or stolen card or unauthorized transaction: Lost or Stolen ATM Card or VISA Debit Card or Unauthorized Transactions 1-800-554-8969.
In the event of a lost or stolen card while traveling outside the United States, you may contact us collect at 00-1-614-564-5101.