Send and receive money to people you know
Send and receive money with Zelle®.
We have partnered with Zelle® to bring you a fast, safe, and easy way to send and receive money with friends, family, and other people you trust.2
Zelle® is available right from online and mobile banking so you don’t need to download anything new to start sending and receiving money1 !
How to start using Zelle®:
1. Enroll or log in to Bill Payment (Enroll in Bill Payment through Online Banking)
2. Select “Send Money With Zelle®
3. Accept Terms and Conditions
4. Select your U.S. mobile number or email address and deposit account
That’s it! You’re ready to start sending and receiving money with Zelle®.
Send money directly from your account to theirs, typically in minutes3
Ask your roomie for their share of the rent – without the awkwardness.
No need for separate checks – split the cost of the dinner tab with friends.
Watch these videos to learn more.
Since money is sent directly from your bank account to another person’s bank account within minutes3 , it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.
To get started, log in to Grand Bank’s online banking or mobile app and navigate to the “Send Money With Zelle®.”
To enroll, accept terms and conditions, input your email address or U.S. mobile number and deposit account, and then you will receive a one-time verification code, enter it and you’re ready to start sending and receiving with Zelle®.
To send money using Zelle®, simply add a trusted recipient’s email address or U.S. mobile phone number, enter the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes.3
To request money using Zelle®, choose “Request,” select the individual(s) from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request.”4
To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.
If you have not yet enrolled with Zelle®, follow these steps:
1. Click on the link provided in the payment notification you received via email or text message.
2. Select Grand Bank.
3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification – you should enroll with Zelle® using that email address or U.S. mobile number where you received the notification to ensure you receive your money.
Zelle® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter, or neighbor.2
Since money is sent directly from your bank account to another person’s bank account within minutes, 3 Zelle® should only be used to send money to friends, family and others you trust.
Neither Grand Bank nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
If your recipient’s financial institution isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.
To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number and a Visa® or Mastercard® debit card with a U.S.-based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.
When someone sends money to your enrolled email address or U.S. mobile number, Zelle® looks up the email address or mobile number in its “directory” and notifies Grand Bank of the incoming payment. Grand Bank then directs the payment into your bank account, all while keeping your sensitive account details private.
These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither Grand Bank nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union. Call our customer support team at (601) 264-1467 and ask them to move your email address or U.S. mobile phone number to your financial institution so you can use it for Zelle®.
Once customer support moves your email address or U.S. mobile phone number, it will be connected to your bank account so you can start sending and receiving money with Zelle® through your Grand Bank banking app and online banking. Please call our customer support team at (601) 264-1467 for help.
4 Tips for Using Peer-to-Peer Payment Apps
There is no denying the speed and convenience of P2P apps. But they aren’t risk-free, so make sure you’re aware of potential pitfalls before you hit Send.
Don't have our mobile app? Download it for free:
1 Mobile network carrier fees may apply.
2 Must have a bank account in the U.S. to use Zelle®.
3 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.
4 In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.