Zelle®
Send and receive money to people you know
Send and receive money with Zelle®.
We have partnered with Zelle® to bring you a fast, safe, and easy way to send and receive money with friends, family, and other people you trust.2
Zelle® is available right from online and mobile banking so you don’t need to download anything new to start sending and receiving money1 !
How to start using Zelle®:
1. Enroll or log in to Bill Payment (Enroll in Bill Payment through Online Banking)
2. Select “Send Money With Zelle®
3. Accept Terms and Conditions
4. Select your U.S. mobile number or email address and deposit account
That’s it! You’re ready to start sending and receiving money with Zelle®.
Fast
Send money directly from your account to theirs, typically in minutes3
Request
Ask your roomie for their share of the rent – without the awkwardness.
Split
No need for separate checks – split the cost of the dinner tab with friends.
Watch these videos to learn more.
Since money is sent directly from your bank account to another person’s bank account within minutes3 , it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.
Zelle® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter, or neighbor.2
Since money is sent directly from your bank account to another person’s bank account within minutes, 3 Zelle® should only be used to send money to friends, family and others you trust.
Neither Grand Bank nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
You can find a full list of participating banks and credit unions live with Zelle® here.
If your recipient’s financial institution isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.
To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number and a Visa® or Mastercard® debit card with a U.S.-based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.
When you enroll with Zelle® through your online banking Bill Payment account or mobile banking app, your name, the name of your financial institution and the email address or U.S. mobile number you enrolled is shared with Zelle® (no sensitive account details are shared – those stay with Grand Bank).
When someone sends money to your enrolled email address or U.S. mobile number, Zelle® looks up the email address or mobile number in its “directory” and notifies Grand Bank of the incoming payment. Grand Bank then directs the payment into your bank account, all while keeping your sensitive account details private.
Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union. Call our customer support team at (601) 264-1467 and ask them to move your email address or U.S. mobile phone number to your financial institution so you can use it for Zelle®.
Once customer support moves your email address or U.S. mobile phone number, it will be connected to your bank account so you can start sending and receiving money with Zelle® through your Grand.bank™ banking app and online banking. Please call our customer support team at (601) 264-1467 for help.
4 Tips for Using Peer-to-Peer Payment Apps
There is no denying the speed and convenience of P2P apps. But they aren’t risk-free, so make sure you’re aware of potential pitfalls before you hit Send.
Don't have our mobile app? Download it for free:
1Grand.bank™ does not charge a fee for our Mobile Banking App or Online Banking, however, third-party fees for internet, messaging, or data plans may apply. Contact your wireless service or internet provider for more details. Additional terms and conditions may apply.
2Must have a bank account in the U.S. to use Zelle®.
3 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.
4 In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.
Zelle® should only be used to send or receive money with people you know and trust. Before using Zelle® to send money, you should confirm the recipient’s email address or U.S. mobile phone number. Neither Grand.bank™ nor Zelle® offers a protection program for authorized payments made with Zelle®. Zelle® is available to almost anyone with a bank account in the U.S. Transactions typically occur in minutes between enrolled users. If the recipient is not enrolled, the payment will expire after 14 calendar days. See the Grand.bank™ Zelle® Terms of Use. For additional terms and conditions. Use of Zelle® is subject to and conditional upon adherence to the terms and conditions of the Grand.bank™ Zelle® Terms of Use. Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.