Card management is a powerful tool to enable you to manage your Grand Bank debit cards anytime, anywhere. It is located right in your mobile app, at your fingertip, and available 24/7.
You’re able to:
turn your card on or off
set transaction limits
view spending habit
receive transaction alerts to fight fraud
report a lost/stolen card
and much more.
A clearer picture
Through Card Management, you will gain full control over your debit card transactions, by seeing and controlling how, when, and where your transactions occur.
Easily see a map of the locations of where your money was spent, compare spending month-to-month, and quickly see what you’re spending your money on.
How to get it
To gain access to Card Management, simply login to the Grand Bank mobile app.
Click “Cards” at the bottom of your screen.
Now you are ready to take control!
Download the Mobile App*
Click to discover more
Card Controls
Choose to turn your card on only when you need it. Or turn it off if you see unfamiliar transactions!
Report a Lost/Stolen Card
With just a click you can call and report your cards lost or stolen, 24-hours, 7-days a week.
Helps with Budgeting
You’re able to gain deeper insights into your spending habits, to determine where you may be able to adjust to stay within your budget.
Card Usage Alerts
Choose to receive automatic push notifications under “Controls and Alerts” so that you know every time you have a transaction and help prevent fraud.
Control Transaction Types
Under “Transaction Controls” you’re able to control and limit where you spend your money. For example, choose to allow only in-store or online purchases.
Create Travel Plans
Add countries and U.S. states you may visit so we can help keep your cards secure.
Frequently Asked Questions
How do I get started?
Simply log in to our Grand Bank app and tap “Cards” at the bottom of the screen to get started.
Can I add other financial institutions’ debit or credit cards to the Grand Bank app?
No, only our institution’s credit/debit cards are supported.
Can multiple cards be linked to one Mobile Banking account?
Yes, multiple cards from our institution can be accessed via one Mobile Banking account.
When I receive a reissued or replacement card, will I have to update the cards within the application?
No, the card will be automatically updated within our Mobile Banking app.
What if I don’t see “Cards” in the Mobile App?
Verify in your App Store that you have the most current version of our app installed. If an update is needed, you will see “Update” in the App Store.
What card controls are available?
Via our Mobile app, you can:
1) Lock or unlock your card if you suspect fraud or misplace your card. 2) Monitor your spending to stay within your budget. 3) Report lost/or stolen cards 24/7. 4)Even limit transactions by location, merchant, and transaction type to control how your card is used. 5) Set up alerts to stay informed.
Can I block all international transactions?
Yes. International transactions can be blocked under location controls. All transactions outside of your specified country of residence will be blocked.
Will changing location controls, merchant controls, and spend controls impact previously authorized recurring transactions?
Previously authorized recurring payments will not be affected by the card controls.
How long does it take for a control or alert setting to take effect?
Control settings take effect immediately.
How are alerts delivered?
Alerts are sent as push notifications on your device. The alerts will also appear under “Messages” in the app.
If I have set an alert for international transactions but no controls are set, will I receive alerts for all international transactions?
Yes, an alert will be sent for all international transactions, whether they are allowed or denied.
If I set multiple alerts and a transaction triggers more than one, will I receive a separate message for each alert?
No, alerts will all be included in one message.
Can I turn the low balance alert off?
Yes, the low balance alert is controlled on a cardholder level.
My card was lost/stolen. What should I do?
To report a lost or stolen card, follow the instructions under “Report Lost or Stolen.” within the card management tool. Your new card will be sent to the address we have on file for you.
I will be traveling several times in the next year. Can I enter all of my travel plans at once?
The app allows you to set two travel plans at a time with a maximum duration of 90 days. If your trip exceeds this or you are travelling more than two times, you will need to update the app after each trip or after 90 days.
*Grand Bank does not charge a fee for our Mobile Banking App; however, connectivity and usage rates from your wireless carrier may apply. Contact your wireless service provider for more details.
For additional information, please call us at (800) 300-1467.
Please Note
You are leaving Grand Bank for Savings, fsb. By clicking OK, you will be taken to a website that is not affiliated with Grand Bank for Savings, fsb. Please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of Grand Bank for Savings’ website. We encourage you to read and evaluate the privacy and security policies of the site you are entering, which may be different than those of Grand Bank for Savings, fsb.
You are leaving Grand Bank for Savings, fsb. By clicking OK, you will be taken to a website that is not affiliated with Grand Bank for Savings, fsb. Please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of Grand Bank for Savings’ website. We encourage you to read and evaluate the privacy and security policies of the site you are entering, which may be different than those of Grand Bank for Savings, fsb.
You are leaving Grand Bank for Savings, fsb. By clicking OK, you will be taken to a website that is not affiliated with Grand Bank for Savings, fsb. Please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of Grand Bank for Savings’ website. We encourage you to read and evaluate the privacy and security policies of the site you are entering, which may be different than those of Grand Bank for Savings, fsb.
You are leaving Grand Bank for Savings, fsb. By clicking OK, you will be taken to a website that is not affiliated with Grand Bank for Savings, fsb. Please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of Grand Bank for Savings’ website. We encourage you to read and evaluate the privacy and security policies of the site you are entering, which may be different than those of Grand Bank for Savings, fsb.
You are leaving Grand Bank for Savings, fsb. By clicking OK, you will be taken to a website that is not affiliated with Grand Bank for Savings, fsb. Please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of Grand Bank for Savings’ website. We encourage you to read and evaluate the privacy and security policies of the site you are entering, which may be different than those of Grand Bank for Savings, fsb.
You are leaving Grand Bank for Savings, fsb. By clicking OK, you will be taken to a website that is not affiliated with Grand Bank for Savings, fsb. Please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of Grand Bank for Savings’ website. We encourage you to read and evaluate the privacy and security policies of the site you are entering, which may be different than those of Grand Bank for Savings, fsb.
You are leaving Grand Bank for Savings, fsb. By clicking OK, you will be taken to a website that is not affiliated with Grand Bank for Savings, fsb. Please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of Grand Bank for Savings’ website. We encourage you to read and evaluate the privacy and security policies of the site you are entering, which may be different than those of Grand Bank for Savings, fsb.