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Credit Cards
Automated Account Information:
Hours of Operation: Available 24 hours day, 7 days a week
Phone: (833) 421-7263
Customer Service:
Hours of Operation: Monday – Friday, 7:00 am – 12:00 am EST and Saturday – Sunday, 8:00 am – 8:00 pm, EST
Phone: (833) 421-7263
Payments:
Hours of Operation: Monday – Friday, 7:00 am – 12:00 am EST and Saturday – Sunday, 8:00 am – 8:00 pm, EST
Phone: (833) 421-7263
Lost or Stolen Card (Fraud/Dispute):
Hours of Operation: Available 24 hours day, 7 days a week
Phone: (833) 817-3433
Application or Direct Mail:
Hours of Operation: Monday – Friday, 7:00 am – 12:00 am EST and Saturday – Sunday, 8:00 am – 8:00 pm EST
Phone: (844) 697-5871
Account Payments:
Grand.bank Plus
P.O. Box 6812
Carol Stream, IL 60197-6812
Checking & Savings Accounts
Checking & Savings Customer Service:
Email: retailbanking@grand.bank
Phone: (800) 300-1467 or (601) 264-1467
Lobby Hours: Monday – Thursday, 9:00 am – 4:30 pm CST and Friday 9:00 am – 5:00 pm CST
Drive-Thru Hours: Monday – Thursday, 8:30 am – 4:30 pm CST and Friday 8:30 am – 5:00 pm CST
Bank Location: 204 Westover Drive, Hattiesburg, MS 39402.
24-Hour Access Line:
Phone: (800) 300-1467
Report a Lost or Stolen Debit Card or Unauthorized Transfer:
Phone: (800) 554-8969
Outside the US 00-1-(614) 564-5101 available 24 hours a day, 7 days a week
Home Loans & Loan Servicing
New Home Loans:
Assistance with a new loan: (800) 300-1467
Loan Servicing Center: (Assistance with an existing loan)
Email: servicing@grand.bank
Phone: (800) 300-1467
Loan Payment Solutions:
Email: collections@grand.bank
Phone: (800) 300-1467
Mailing or Payment Address
126 Mayfair Road
Hattiesburg, MS 39402
For your protection, do not email personal information such as social security or account numbers. If you need to include this information, please call us at the phone numbers listed above. By providing your email you consent to receive business communications regarding your inquiry from Grand.bank®.
Bank Location: 204 Westover Drive, Hattiesburg, MS 39402