Zelle®
Send money to family and friends with Zelle®.
Send and receive money fast with Zelle®.
We have partnered with Zelle® to bring you a convenient way to send and receive money with friends, family and others you trust, even if they bank somewhere different than you.2
Zelle® is available right from online and mobile banking so you don’t need to download anything new to start sending and receiving money1!
How to start using Zelle®:
1. Enroll or log in to Bill Payment (Enroll in Bill Payment through Online Banking)
2. Select “Send Money With Zelle®
3. Accept Terms and Conditions
4. Select your U.S. mobile number or email address and deposit account
That’s it! You’re ready to start sending and receiving money with Zelle®.
Fast
Send money directly from your account to theirs, typically in minutes2
Request
Ask your roomie for their share of the rent – without the awkwardness.
Split
No need for separate checks – split the cost of the dinner tab with friends.
Watch these videos to learn more.
Since money is sent directly from your bank account to another person’s bank account within minutes2 , it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.
To get started, log in to Grand.bank’sTM online banking or mobile app and navigate to the “Send Money With Zelle®.”
To enroll, accept terms and conditions, input your email address or U.S. mobile number and deposit account, and then you will receive a one-time verification code, enter it and you’re ready to start sending and receiving with Zelle®.
To send money using Zelle®, simply add a trusted recipient’s email address or U.S. mobile phone number, enter the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes.2
To request money using Zelle®, choose “Request,” select the individual(s) from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request.”3
To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.
If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your bank account and will be available typically within minutes. 2
If you have not yet enrolled with Zelle®, follow these steps:
1. Click on the link provided in the payment notification you received via email or text message.
2. Select Grand Bank for Savings, FSB.
3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification – you should enroll with Zelle® using that email address or U.S. mobile number where you received the notification to ensure you receive your money.
Zelle® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter, or neighbor.2
Since money is sent directly from your bank account to another person’s bank account within minutes, 2 Zelle® should only be used to send money to friends, family and others you trust.
Neither Grand Bank nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
You can find a full list of participating banks and credit unions live with Zelle® here.
If your recipient’s financial institution isn’t on the list, don’t worry! The list of participating financial institutions is always growing.
To send or receive money with Zelle®, both parties must have an eligible checking or savings account.
When you enroll with Zelle® through your online banking Bill Payment account or mobile banking app, your name, the name of your financial institution and the email address or U.S. mobile number you enrolled is shared with Zelle® (no sensitive account details are shared – those stay with Grand.bankTM).
When someone sends money to your enrolled email address or U.S. mobile number, Zelle® looks up the email address or mobile number in its “directory” and notifies Grand.bankTM of the incoming payment. Grand.bankTM then directs the payment into your bank account, all while keeping your sensitive account details private.
If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle® for these types of transactions.
These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither Grand.bankTM nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union. Call our customer support team at (601) 264-1467 and ask them to move your email address or U.S. mobile phone number to your financial institution so you can use it for Zelle®.
Once customer support moves your email address or U.S. mobile phone number, it will be connected to your bank account so you can start sending and receiving money with Zelle® through your Grand.bankTM banking app and online banking. Please call our customer support team at (601) 264-1467 for help.
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Don't have our mobile app? Download it for free:
1 Grand.bankTM does not charge a fee for our Mobile Banking App or Online Banking, however, third-party fees for internet, messaging, or data plans may apply. Contact your wireless service or internet provider for more details. Additional terms and conditions may apply.
2 To send or receive money with Zelle®, both parties must have an eligible checking or savings account. Transactions between enrolled users typically occur in minutes.
3 Payment requests to persons not already enrolled with Zelle® must be sent to an email address.
Zelle® should only be used to send or receive money with people you know and trust. Before using Zelle® to send money, you should confirm the recipient’s email address or U.S. mobile phone number. Neither Grand.bankTM nor Zelle® offers a protection program for authorized payments made with Zelle®. Zelle® is available to almost anyone with a bank account in the U.S. Transactions typically occur in minutes between enrolled users. If the recipient is not enrolled, the payment will expire after 14 calendar days. See the Grand.bankTM Zelle® Terms of Use. For additional terms and conditions. Use of Zelle® is subject to and conditional upon adherence to the terms and conditions of the Grand.bankTM Zelle® Terms of Use. Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.